Rollino Casino Contacts
Table of contents
When a question about an account, a payment or a promotion cannot wait, players need a real way to reach us. The Rollino Casino support team handles questions through two channels, and each one suits a different kind of request. This page explains what to use, what to include and what to expect once your message reaches us.
| Channel | Best for | Details |
|---|---|---|
| Live chat | quick questions about access, offers and payments | button inside the site |
| documents, detailed cases and written records | address shown in the site footer | |
| Formal complaint | an issue that support could not resolve | submitted in writing by email |
| Audience | adults aged 18+ in the United Kingdom | proof of age may be requested |
💬 Live chat for quick answers
Live chat at Rollino Casino is the quickest route for short questions: where an offer is shown, why a deposit has not appeared, or how to reset a password. Open the chat window from the site, describe the situation in a couple of sentences and keep the window open until the conversation ends. We recommend saving the transcript if the matter involves money.
✉️ Email for detailed cases
Email works better when a case needs attachments or a written trail. Documents for identity checks, screenshots of an error and payment receipts are all easier to handle in a single message than across several chat sessions. We keep the conversation attached to your account, so a follow-up can continue from where the last reply stopped.
📋 What to include in your message
- The email address registered on your account.
- A short summary of the problem in plain words.
- The date, time and amount of any payment involved.
- The exact text of any error message you saw.
- Screenshots or documents that support your case.
A message built this way usually needs fewer follow-up questions, which shortens the wait on both sides. Please never include your password or full card number; our team does not need them and will never ask for them.
🧭 Choosing the right route
Match the channel to the size of the request, as the table below shows.
| Topic | Suggested route | Helpful to have ready |
|---|---|---|
| Login trouble | live chat | account email, device type |
| Bonus conditions | live chat | name of the offer |
| Withdrawal question | request date, amount, method | |
| Identity documents | clear photos, matching name | |
| Responsible gaming tools | live chat or account settings | the limit you want to set |
⏳ What happens after you write to us
Every message is logged against the account, read by a member of the support team and answered in writing or in chat. Simple matters are often closed in one reply. Cases that involve payments or verification may need another department, and Rollino Casino says so openly instead of leaving a player guessing. If more information is needed, we ask for it in one clear list.
📣 Making a formal complaint
If a reply does not settle the matter, write to us again and state that you wish to make a formal complaint. Explain what happened, what outcome you expect and attach your evidence. We record the complaint, look into it fairly and reply with a final position in writing. If you still disagree, a UK player may approach the independent adjudication service named in our terms, where one applies.
🔒 Keeping your contact safe
Only use the channels shown on the Rollino Casino site. Messages that ask for your password, a one-time code or a payment to a personal account are not from us. If you receive one, do not reply, and let our team know through live chat.
🛡️ Support for safer play
Our team can help you set deposit limits, time-outs and self-exclusion, and UK players can also join GamStop. Gambling is for adults only and should be treated as paid entertainment, not income. If play stops being enjoyable, contact BeGambleAware or the National Gambling Helpline for free, confidential support.